Segta Management Services
Neptune Building
Beoley Road West
Redditch
Worcestershire
B98 8LY
Tel 01527 60890
Fax 01527 595176

Course booking form

Please see teams and conditions of booking before submitting this form - Click here

Course booking form

Personal Development
TELEPHONE TECHNIQUES

This half day course will help delegates understand the impact of voice and tone and the importance of presenting a positive and professional image. Confidence in handling difficult callers; how to identify and appreciate the needs of the caller.

Course duration : half a day

Member price : £105
Non-mmember price : £120

If this is not the correct course please use the links to the upper left to search again.

Please select the course date you wish to book.
 23 February 2010
 06 May 2010
 05 August 2010
 04 November 2010


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Course Enquiry

If you would like further information or advice on selecting a course or wish to check the availability of places on a course, please call 01527 60890 or e-mail coursebooking@segta.org.

How to make a booking

Your reservation can be confirmed by requesting a ‘Course Reservation’ form to be sent to you by either post, fax or e-mail. Confirmation should be sent by post and accompanied by the course fee plus VAT which will be acknowledge by a VAT invoice. A booking is only considered provisional until the full course fee has been
received.
Note - if course fee is not paid prior to the course, delegates will not be allowed to attend.

Course Joining Instructions

Course joining instructions including a ‘How to find us’ map will be forwarded to you prior to the commencement of the course.

Special Needs

If you have any special needs please contact us as soon as possible to discuss your requirements.

Dress Code

All course delegates are expected to be of a smart/casual appearance. Dirty company work wear and boots are not permitted.

Smoking

Segta Management Services has a non-smoking policy in the building. However, details of smoking areas will be advised on the day.

Payment

Payment is due prior to the commencement of the course and non-receipt may result in exclusion. All course fees quoted are excluding VAT.

Cancellations and Transfers

We appreciate that occasionally difficulties will arise and result in original nominee being unable to attend a course. In which case, a substitution may be made.

Late notification of cancellation or date transfer causes considerable difficulties and therefore the following conditions apply:

  Cancellations Transfers
5-10 working days 50% fee 25%
Less than 5 working days Full fee 50%

No refunds of fees or date transfers are allowed in the case of nominees who fail to attend.

Parking

Ample free parking exists for use by course delegates in our private car parks. Please note delegates park at their own risk.

Programme Descriptions

As a result of our commitment to continuous improvement, Segta Management Services reserves the right to change course content in line with market demands.

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